Managing key clients, acting as the main point of contact for service related issues

Location	Luxembourg
Contract	Full-Time
Company	www.wemploy.com
Last Update	February 16, 2018

Job description:

• Managing key clients, acting as the main point of contact for service related issues
• Assisting in creation of operational guidelines, service standards etc.
• Liaising with internal departments to ensure adherence to processes and procedures
• Supporting clients on project related issues, reviewing progress and escalating issues where necessary
• Monitoring KPIs
• Assisting the sales teams with advice from an operational perspective, writing RFPs and SLAs
• Periodically reviewing client accounts,  ensuring profitability and suggesting areas to cross sell products or services
• Ensuring reporting deadlines (internal & external) are met
• Acting as the main point of contact for auditors
• Managing a team: planning and reviewing work, training, development, appraisals and recruitment
• Keeping appraised of industry initiatives

 Your profile:

• University degree in a finance related field
• 7+ years’ experience (as a minimum) in TA with a strong understanding of operations
• A minimum of 4 years’ managing a client service/operations team in Luxembourg
• Fluent written and spoken English, with an additional language considered a plus
• Strong communication, co-ordination and organisation skills are a must
• Experience in producing KPIs and managing client operational calls is essential

Education

Bachelor Or Equivalent Level

Languages

	C1	English

Experience

7-10 Years	Investment Banking/M&A

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