Leading cross-border life assurance company, providing wealth structuring solutions using unit-linked life assurance.

Location	Luxembourg
Contract	Full-Time
Company	www.wemploy.com
Last Update	January 08, 2017

Your role

 

• Developing your team members through:
  • Setting individual & team performance objectives
  • Engaging the team to achieve & monitor high performance, thus contributing to the performance of the department
  • Identifying area of improvements and putting in place relevant measures
• Managing and developing strong professional relationships with our partners and sales colleagues by:
  • Providing service excellence to strengthen the relationships with our existing partners and developing new ones
  • Being an ambassador for service excellence both externally and internally
  • Constantly create and implement service improvement initiatives
  • Inspiring your team to provide outstanding "post sales" service through a high level of proactivity, people empowerment and subtle but robust verbal and written communication
  • Assisting to partner meetings and monthly sales country meetings
• Monitoring of daily, Monthly & Quarterly KPI's to certify service expectations are met, where possible exceeded. For example:
  • Proactively identifying operational issues and take the necessary measures to solve them
  • Providing regular reports to the senior management
  • Representing the department in interdepartmental projects ensuring the quality of their content and delivery within the set deadlines
• Taking independent ownership of projects, ensuring the quality of their content and deliver within the set deadlines
• Taking independent ownership of projects, ensuring the quality of their content and deliver within the set deadlines
• Managing all risks within your team in line with corporate policy
  • Ensuring Anti Money Laundering procedures are understood and followed
  • Being accountable for sign off of transactions and payments within your authority level

 

 

 

Your profile

• Fluency in English plus native speaker in Swedish or Finnish or Norwegian
• People manager with excellent interpersonal skills and a proven track record of managing high performing teams
• Possess drive, influential and persuasive skills as well as the capacity to balance between own ideas and input from others
• Excellent communication skills, customer-oriented mind-set and ability to build strong professional relationships
• Flexible and adaptable, you demonstrate a high level of initiative and problem solving capabilities and enjoy challenging situations in a changing environment
• Mature professional capable of achieving results independently and through working in a logical and systematic manner
• Previous experience in a client services environment in the financial sector would represent a distinct advantage
• At least 3 to 5 years of customer service and people management experience gained within the financial/insurance sector

Education

Bachelor Or Equivalent Level

Languages

	C2	English
	C2	French

Experience

3-5 Years	Life Insurance
3-5 Years	Customer Services

We employ, you prosper!