Customer Service is responsible for managing contracts and managing relationships with legacy partners and clients.

Location	Luxembourg
Contract	Full-Time
Company	www.wemploy.com
Last Update	December 27, 2016

FUNCTION

You are the point of contact for all partners and customers. You are responsible for the administrative management of high-end life insurance contracts (including contracts with internal funds or dedicated internal funds) in the context of a B to B relationship, and / or B to C. The link with the different functions of the company in order to guarantee an exhaustive and complete answer to your external interlocutors.

Your main tasks are:

 

• You are responsible for the operational management of life insurance contracts in a context of intermediation between the client, his advisory structure and the Company, from the date of the contract, and throughout his life until the loss is handled.
• You coordinate the smooth execution of the tasks required to complete the customer's request while respecting the quality and the service delays.
• You are guarantors, towards the distributing partners of the company, a complete assistance in keeping with the image of the company.
• You take care of the claims according to the corresponding standards.
• On an ad hoc basis, you are the driving force of your operational activity on the areas of efficiency, risk control (improvement of procedures or control) and / or operation of management tools.
• If you show the motivations and capacities, you intervene as an expert in the various projects of the company (regulatory or otherwise).

POSITION PROFILE

A +3 or +4 in the field of insurance, banking or in a related field is required for the financial sector.
An experience of 2 years is required for the function, ideally in a back-office of life insurance company, insurance bank or financial institution.

Expertise:

• Good knowledge of life insurance products;
• Proficiency in processes related to heritage life insurance (intermediary broker, financial manager, bank depository);
• Mastery of the know-how and the know-how of the patrimonial client relationship: good elocution and editorial ability;
• Proficiency in contract management tools and office tools (MS Word, Excel, Powerpoint);
• Good organizational capacity;
• Excellent command of English and French.

Know-how:

• Rigor and precision with regard to financial stakes.
• Autonomy, versatility, commitment and support in problem solving
• Dynamism, team spirit, relational sense, and professional curiosity in a context of continuous improvement.

Education

Bachelor Or Equivalent Level

Languages

	C2	English
	C2	French

Experience

5-7 Years	Insurance
5-7 Years	Customer Services
5-7 Years	Sales & Client Services

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