To reinforce our Customer Services Department, we create an exciting role of Customer Services Legal Expert

Location	Luxembourg
Contract	Full-Time
Company	www.wemploy.com
Last Update	February 15, 2018

Job description:

• Provide cross-border support for clients moving to one of our core markets, mainly to France and Belgium
• Develop and maintain a strong legal and tax knowledge on the covered markets
• Ensure that complaints are addressed in a professional and timely manner, respecting the procedure at all times
•  Be responsible of drafting and reviewing answers to clients requests
• Deliver legal expertise to customer services team members as well as reviewing and advising them
• Coordinate and/or follow specific and/or exceptional client instructions
• Contribute to Department and Company projects according to the relevant expertise
• Proactively ensure the Management team has the up to date and accurate technical information with which to plan and implement any necessary changes
• Identify and support improvements in quality and efficiency of service and quality
• Act as a role model in all relations with internal customers to promote a culture of customer orientation
• Support the team and individual team members in a proactive and constructive way to continuously improve the team’s performance
• Develop strong working relationship with Sales and other internal stakeholders i.e. Compliance & RiskDepartment
• Train and share information and knowledge about the core markets to the Customer Services teams
• Participate actively in marketing initiatives including event, newsletter, partner training, etc.— Review and update of general conditions, product documentation and policy documentation from acustomer services point of view
• Support the product development & distribution channels by providing your expertise on our core markets
• Contribute to the good respect of the Group's compliance policies and risk management— Coordinate operations related to unlisted assets for the Department
• Ensure the follow up of the tax reporting

Your profile:

• Master Degree in Insurance/Finance or Law with a specialisation in civil, matrimonial, inheritance and personal tax law
• At least 7 years of experience in a legal position in life insurance industry; experience in a back office department is a strong asset
• Excellent communication skills - be able to build effective relationships and adapt communication style to the counter party, influential and persuasive skills
• Drafting skills
• Ability to listen to other opinions as well as being confident of your own and find balanced solutions
• Problem solver and solution oriented attitude
• Reliability and accountability
• Good command of Pack Office
• Fluent in French, Dutch and English (written and spoken)

Education

Master Or Equivalent Level

Languages

	C1	English
	C1	French
	C1	Dutch

Experience

7-10 Years	Life Insurance
– Years	Legal

We employ, you prosper!