Responsible for the day to day management of a functional team(s) within Client Operations

Location	Luxembourg
Contract	Full-Time
Company	www.wemploy.com
Last Update	December 27, 2016

Responsible for performing assigned, complex daily operations and processes.
* Act as primary contact and escalation point for operational issues.
* Receive and resolve inquiries from client, Client Management, COEs, BU Shared Services and BU Client Service and ensure timely resolution.
* Manage and escalate issues related to BU Shared Services and CoEs.
* Maintain and monitor open items, issues, logs, project lists.
* Manage daily service delivery through Client Operations Staff.
* Address custom client requests; manage production activities of Client Operations Administrator  and Senior Associates.
* Coordinate the implementation of new funds, systems and processes.
* Assist with client conversions and other client projects.
* Identify and implement consistent operational best practices.
* Manage report card data collection and production.
* Assist with compliance/fiduciary reviews and audits.
* Train client on using interfaces (i.e. myss.com, eHorizon, Cash Manager) Train, develop and motivate new staff.
* Complete performance appraisals.
* Provide technical expertise to solve daily problems.
* Serve on committees.
* Help define and implement new company initiatives.
* Perform annual risk assessments for customer accounts and alert VP of any changes that may increase risk.
* During the course of normal day to day operation, be responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures.

REQUIRED SKILLS:

Qualifications:
* Equivalent to Bachelor’s degree with business related coursework. B.S. in business related field preferred. 

* Minimum 5 years of related experience in custody, fund accounting, derivatives, corporate actions and/or pricing, part of which must have been in a management or supervisory capacity. 

* Knowledge of financial securities markets, language and products as well as legal and regulatory requirements. 

* Strong working knowledge of MS Office applications, and spreadsheet proficiency. 

* Excellent organizational skills and ability to prioritize assignments under tight deadlines. 

* Solid understanding of operational functions within fund accounting. 

* Excellent interpersonal and communication skills in both verbal and written forms. 

* Ability to provide technical expertise to resolve daily problems. 

* Ability to develop business relationships within and outside of organization. 

* Excellent leadership and motivational skills.

Education

Bachelor Or Equivalent Level

Languages

	C2	English
	B1	French

Experience

5-7 Years	Operations
5-7 Years	Corporate Banking

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