Responsible for the day to day management of a functional team(s) within Client Operations

Location	Luxembourg
Contract	Full-Time
Company	www.wemploy.com
Last Update	February 20, 2018

Job description:

• Responsible for performing assigned, complex daily operations and processes
• Act as primary contact and escalation point for operational issues
• Receive and resolve inquiries from client, Client Management, COEs, BU Shared Services and BU Client Service and ensure timely resolution
• Manage and escalate issues related to BU Shared Services and CoEs
• Maintain and monitor open items, issues, logs, project lists
• Manage daily service delivery through Client Operations Staff
• Address custom client requests; manage production activities of Client Operations Administrator  and Senior Associates
• Coordinate the implementation of new funds, systems and processes
• Assist with client conversions and other client projects
• Identify and implement consistent operational best practices
• Manage report card data collection and production
• Assist with compliance/fiduciary reviews and audits
• Train client on using interfaces (i.e. myss.com, eHorizon, Cash Manager) Train, develop and motivate new staff
• Complete performance appraisals
• Provide technical expertise to solve daily problems
• Serve on committees
• Help define and implement new company initiatives
• Perform annual risk assessments for customer accounts and alert VP of any changes that may increase risk
• During the course of normal day to day operation, be responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures

Your profile:

• Equivalent to Bachelor’s degree with business related coursework. B.S. in business related field preferred
• Minimum 5 years of related experience in custody, fund accounting, derivatives, corporate actions and/or pricing, part of which must have been in a management or supervisory capacity
• Knowledge of financial securities markets, language and products as well as legal and regulatory requirements
• Strong working knowledge of MS Office applications, and spreadsheet proficiency
• Excellent organisational skills and ability to prioritise assignments under tight deadlines
• Solid understanding of operational functions within fund accounting
• Excellent interpersonal and communication skills in both verbal and written forms
• Ability to provide technical expertise to resolve daily problems
• Ability to develop business relationships within and outside of organisation
• Excellent leadership and motivational skills.

Education

Bachelor Or Equivalent Level

Languages

	C1	English
	C1	French

Experience

5-7 Years	Operations
5-7 Years	Corporate Banking

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