The company launched its operations in April 2008 with headquarters based in Luxembourg

Location	Luxembourg
Contract	Full-Time
Company	www.wemploy.com
Last Update	February 22, 2018

Job description:

• Adjudicate and process international claims for individual and corporate customers within the agreed company Service Level Agreement in accordance with policy benefits to facilitate the company achieving its loss ratio target
• Contribute to the team and departmental productivity targets so that the agreed Service Level Agreement is achieved and a high level of client service is provided
• Identify duplicate payments, possible non disclosure of pre-existing medical conditions and fraudulent claims in line with the company´s policy on cost containment
• Respond to client and broker enquiries accurately and professionally and if necessary, liaise with other departments in the company or our offices worldwide for support to ensure an efficient and professional response is given to achieve client satisfaction and retention
• Answer telephone calls accurately and professionally to facilitate the company achieving a high level of client satisfaction
• Participate in departmental medical training to expand knowledge of medical terminology and procedures and to develop comprehensive claims processing skills
• Other Ad-hoc duties

Your profile:

• Relevant experience in the insurance industry and or client focused roles, preferably in international business
• Experience in health insurance as well as basic medical knowledge is a distinctive advantage
• Ability to clearly and comprehensibly outline complex issues both verbally and in writing
• Positive attitude and strong desire to meet client demands
• Ability to work efficiently within an international team environment as well as to work under pressure while still submitting high quality results
• Flexibility attitude towards change
• Honesty and integrity are further behavioural competencies required
• This position requires an excellent command of English
• Additionally this role requires a native tongue level in one of the following languages: German or Spanish or French

Education

Bachelor Or Equivalent Level

Languages

	C1	English
	C2	French
	C2	Spanish
	C2	French

Experience

5-7 Years	Finance
5-7 Years	Customer Services

We employ, you prosper!