You will be responsible for the flawless delivery of service to international client base

Location	Luxembourg
Contract	Full-Time
Company	www.wemploy.com
Last Update	February 14, 2018

Job description:

• Produce monthly & quarterly trailer fee reporting for clients
• Review and set-up the trailer fee terms in the system/database
• Become an active member of the team by improving controls & efficiency of daily processes
• Escalation of any irregularities or high-risk items
• Monitoring of transaction processing work queues and resolution of complex or exceptional handling requirements
• Ability to embrace change and to strive for continuous process improvement to achieve greater efficiencies and to improve the effectiveness of services and systems
• High awareness of operational risk, critical timelines and of the complex nature of the Transfer Agency environment with an ability to work under pressure and to meet tight deadlines
• Working in partnership with key stakeholders within the Transfer Agency, CIB and our clients to keep abreast of changes to client servicing requirements and/or regulatory or policy driven changes
• Implementation of appropriate operational policies and procedures and ensuring same are kept up to date within the team
• Provide good judgement, value-added service and have sense of priorities
• Providing regular business updates to management
• Manage all training requirements

Your Profile:

• Be a graduate with at least 5 years Transfer Agency experience in a similar position and possess in depth product and industry knowledge including strong expertise in the fund distribution remuneration area and its regulatory environment.
• Demonstrate strong leadership
• Be able to work independently and proactively as well as being a team player
• Have the ability to work and make decisions under pressure and capable of thriving on new challenges
• Have the ability to learn concepts and procedures quickly
• Possess excellent organisational and time management skills
• Be detail and control orientated with strong problem solving abilities
• Have excellent inter-personal and communication skills, building solid partnership with internal stakeholders and with clients
• Be client focused ensuring all Client Service Level Agreements are adhered to with a strong appreciation of risk and control

Education

Bachelor Or Equivalent Level

Languages

	C1	English

Experience

5-7 Years	Fund Administration

We employ, you prosper!