Location	Luxembourg
Contract	Full-Time
Company	www.wemploy.com
Last Update	December 27, 2016

Your role:

• Provide daily support to Partners, Clients and Sales colleagues
• Handles daily workload in an accurate and timely manner meeting and exceeding where possible the Service Standards
• Accurately and timely processing of policy transactions, servicing and query resolution during the life cycle of a policy, including document management
• Proactively follow up and monitor all transactions and queries received from both internal and external parties
• Manage risk within your area of responsibility including adherence to Corporate Policy on Compliance and Risk
• Respect the planning established by your line manager in relation to business activities
• Follow instructions and process information accurately and in a timely manner
• Prioritise multiple tasks while remaining calm and positive under pressure
• Maintain an on-going awareness of service, propose suggested improvement to your line manager and ensure quality improvements are made, as agreed

Your profile:

• Experience of working within the Financial Sector with a minimum of 3 years’ experience, ideally within Private Banking or with Independent Financial Advisors

• You enjoy working in a challenging, fast paced environment and look for the opportunity to excel in all aspects of your role

• Take personal pride in delivering high quality service to internal and external clients

• Good communication skills: being able to build effective relationships and adapt communication style to the counterparty, always in a professional manner

• Ability to listen to other opinions as well as being confident of your own and find balanced solutions

• Be able and willing to look beyond the obvious and seek alternative solutions

• Ability to work independently while keen to work as part of a team and assist colleagues

• Willing to make the extra effort as required

• Knowledge of Anti-Money Laundering regulations

• Fluency in Swedish and English is a must, any other European Language is an asset

Education

Bachelor Or Equivalent Level

Languages

	C2	Swedish
	C2	English

Experience

3-5 Years	Private Banking & Wealth Management
3-5 Years	Insurance
– Years	Insurance

We employ, you prosper!